Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
By: Leonardo Inghilleri
3.99
Format: 192 pages, Hardcover
"This smart primer on customer service strategy is a must-read for managers and anyone interested i…
Want to Read $ 11.99If you liked the nonfiction plot in Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization by Leonardo Inghilleri , here is a list of 14 books like this:
1. Extreme Ownership: How U.S. Navy SEALs Lead and Win
By: Jocko Willink , Leif Babin
4.26
Format: 320 pages, Hardcover
The #1 New York Times bestseller Sent to the most violent battlefield in Iraq, Jocko Willink and Le… read more
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- management
- nonfiction
- business
- leadership
2. Drive: The Surprising Truth About What Motivates Us
By: Daniel H. Pink
3.95
Format: 242 pages, Hardcover
The New York Times bestseller that gives readers a paradigm-shattering new way to think about motiv… read more
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- management
- nonfiction
- business
- leadership
"Lawyers often face intense demands but have relatively little “decision latitude."-Daniel H. Pink, Drive: The Surprising Truth About What Motivates Us
"Motivation is deeply personal and only you know what words or images will resonate with you."-Daniel H. Pink, Drive: The Surprising Truth About What Motivates Us
"Dan Ariely, author of Predictably Irrational, a book that offers an entertaining and engaging overview of behavioral economics."-Daniel H. Pink, Drive: The Surprising Truth About What Motivates Us
"Greatness and nearsightedness are incompatible. Meaningful achievement depends on lifting one's sights and pushing toward the horizon."-Daniel H. Pink, Drive: The Surprising Truth About What Motivates Us
3. Arcanum Unbounded: The Cosmere Collection
By: Brandon Sanderson
4.47
Format: 672 pages, Hardcover
Brandon Sanderson creates worlds, and those worlds are linked. His universe spans the Stormlight Ar… read more
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"Wow! I hate you already."-Brandon Sanderson, Arcanum Unbounded: The Cosmere Collection
"It was like saying that a man drowning in beer was better off than one drowning in acid."-Brandon Sanderson, Arcanum Unbounded: The Cosmere Collection
"She hated dreams. They either showed her a life she couldn't have, or a life that terrified her."-Brandon Sanderson, Arcanum Unbounded: The Cosmere Collection
"People," Shai said, rising to fetch another seal, "by nature attempt to exercise power over what is around them. We build walls to shelter us from the wind, roofs to stop the rain. We tame the elemen…"-Brandon Sanderson, Arcanum Unbounded: The Cosmere Collection
4. The 4 Disciplines of Execution: Achieving Your Wildly Important Goals
By: Sean Covey , Chris McChesney , Jim Huling
4.08
Format: 296 pages, Hardcover
“ The 4 Disciplines of Execution is a book every leader should read.” —Clayton Christensen, Profess… read more
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- management
- nonfiction
- business
- leadership
5. The Total Money Makeover: A Proven Plan for Financial Fitness
By: Dave Ramsey
4.53
Format: 302 pages,
The success stories speak for themselves in this book from money maestro Dave Ramsey. Instead of pr… read more
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- nonfiction
- business
6. The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary (Business Books)
By: Joseph A. Michelli
4.00
Format: 256 pages,
With access to Starbucks personnel and resources, the author isolates the 5 key leadership principl… read more
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- business
- entrepreneurship
- nonfiction
- management
- leadership
7. The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
By: Joseph A. Michelli
3.88
Format: 0 pages, Hardcover
Discover the secrets of world-class leadership! When it comes to refined service and exquisite hosp… read more
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- management
- nonfiction
- business
- leadership
8. Sam Walton: Made In America
By: Sam Walton , John Huey
3.82
Format: 295 pages,
Meet a genuine American folk hero cut from the homespun cloth of America's heartland: Sam Walton, w… read more
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9. Principles: Life and Work
By: Jeremy Bobb , Ray Dalio
3.99
Format: None pages, Audio CD
#1 New York Times Bestseller "Significant...The book is both instructive and surprisingly moving." … read more
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10. Hug Your Haters: How to Embrace Complaints and Keep Your Customers
By: Jay Baer
4.60
Format: 645 pages, Hardcover
Haters are not your problem. . . . Ignoring them is. Eighty percent of companies say they deliver o… read more
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11. Poor Charlie's Almanack: The Wit and Wisdom of Charles T. Munger
By: Charles T. Munger , None
4.42
Format: 512 pages, Hardcover
EXPANDED THIRD EDITION includes Charlie's 2007 USC Law School Commencement address. Edited by Peter… read more
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- nonfiction
- business
"What are the secret of success? -one word answer :"rational"-Charles T. Munger, Poor Charlie's Almanack: The Wit and Wisdom of Charles T. Munger
"The best armour of old age is a well spent life preceding it."-Charles T. Munger, Poor Charlie's Almanack: The Wit and Wisdom of Charles T. Munger
"The best armour of old age is a well spent life perfecting it."-Charles T. Munger, Poor Charlie's Almanack: The Wit and Wisdom of Charles T. Munger
"How to find a good spouse? -the best single way is to deserve a good spouse."-Charles T. Munger, Poor Charlie's Almanack: The Wit and Wisdom of Charles T. Munger
12. The Black Swan: The Impact of the Highly Improbable
By: Nassim Nicholas Taleb
4.40
Format: 184 pages, Hardcover
A black swan is a highly improbable event with three principal characteristics: It is unpredictable… read more
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13. Turn the Ship Around!: A True Story of Turning Followers into Leaders
By: L. David Marquet
4.05
Format: 224 pages, Hardcover
"Leadership should mean giving control rather than taking control and creating leaders rather than … read more
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14. Scaling Up: How a Few Companies Make It...and Why the Rest Don't
By: Verne Harnish
4.21
Format: None pages, Hardcover
Winner of the 2015 International Book Awards for General Business Winner of the 2015 National Indie… read more
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15. Execution: The Discipline of Getting Things Done
By: Larry Bossidy , Ram Charan , None
3.96
Format: 236 pages,
"Executionmay very well be the best business book of the year,and one of the most useful to have co… read more
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16. Creativity, Inc.: Overcoming the Unseen Forces That Stand in the Way of True Inspiration
By: Amy Wallace , Ed Catmull
2.83
Format: 24 pages, Hardcover
"What does it mean to manage well?" From Ed Catmull, co-founder (with Steve Jobs and John Lasseter)… read more
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17. The Hope of Elantris (Elantris, #1.5)
By: Brandon Sanderson
4.26
Format: None pages, ebook
The following is a short story I wrote in theElantris world back in January of 2006. At that point,… read more
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18. Traction: Get a Grip on Your Business
By: Gino Wickman
3.00
Format: None pages,
Do you have a grip on your business, or does your business have a grip on you? Don't let common pro… read more
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19. Making It So
By: Patrick Stewart
4.33
Format: 469 pages, Hardcover
The long-awaited memoir from iconic, beloved actor and living legend Sir Patrick Stewart! From h… read more
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- nonfiction
20. Void (The Far Reaches, #2)
By: Veronica Roth
3.86
Format: 50 pages, Kindle Edition
An intergalactic luxury cruise to a distant port is a world unto itself in this piercing short myst… read more
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"... I realized that what's out there is oblivious to us. There's no menace to it, because there's no intent. We're just fragile, and we break sometimes. And time keeps moving. I don't know. I think i…"-Veronica Roth, Void (The Far Reaches, #2)
21. The Long Game (The Far Reaches, #4)
By: Ann Leckie
3.65
Format: 31 pages, Kindle Edition
An inquisitive life-form finds there’s more to existence than they ever dreamed in an imaginative s… read more
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22. Falling Bodies (The Far Reaches, #3)
By: Rebecca Roanhorse
3.68
Format: 35 pages, Kindle Edition
A young man caught between two disparate worlds searches for his place in the universe in a wrenchi… read more
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23. Slow Time Between the Stars (The Far Reaches, #6)
By: John Scalzi
4.18
Format: 28 pages, Kindle Edition
An artificial intelligence on a star-spanning mission explores the farthest horizons of human poten… read more
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24. Dopamine Nation: Finding Balance in the Age of Indulgence
By: Anna Lembke
3.91
Format: 304 pages, ebook
This book is about pleasure. It's also about pain. Most important, it's about how to find the delic… read more
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- nonfiction
"The reason we’re all so miserable may be because we’re working so hard to avoid being miserable."-Anna Lembke, Dopamine Nation: Finding Balance in the Age of Indulgence
"The paradox is that hedonism, the pursuit of pleasure for its own sake, leads to anhedonia, which is the inability to enjoy pleasure of any kind."-Anna Lembke, Dopamine Nation: Finding Balance in the Age of Indulgence
"With prolonged and repeated exposure to pleasurable stimuli, our capacity to tolerate pain decreases, and our threshold for experiencing pleasure increases."-Anna Lembke, Dopamine Nation: Finding Balance in the Age of Indulgence
"Beyond extreme examples of running from pain, we’ve lost the ability to tolerate even minor forms of discomfort. We’re constantly seeking to distract ourselves from the present moment, to be entertai…"-Anna Lembke, Dopamine Nation: Finding Balance in the Age of Indulgence
25. How It Unfolds (The Far Reaches, #1)
By: James S.A. Corey
4.01
Format: 38 pages, Kindle Edition
An astronaut’s interstellar mission is a personal journey of a thousand second chances in an exhila… read more
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26. Just Out of Jupiter's Reach (The Far Reaches, #5)
By: Nnedi Okorafor
3.87
Format: 45 pages, Kindle Edition
A revolutionary experiment in space opens a woman’s eyes to the meaning of solitude in a thought-pr… read more
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27. Measure What Matters
By: John Doerr
3.99
Format: 299 pages, Kindle Edition
The revolutionary movement behind the explosive growth of Intel, Google, Amazon and Uber. With a f… read more
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- business
- entrepreneurship
- nonfiction
- management
- leadership
"For anyone striving for high performance in the workplace, goals are very necessary things."-John Doerr, Measure What Matters
"Acute focus, open sharing, exacting measurement, a license to shoot for the moon—these are the hallmarks of modern goal science."-John Doerr, Measure What Matters
"If the heart doesn't find a perfect rhyme with the head, then your passion means nothing. The OKR framework cultivates the madness, the chemistry contained inside. It gives us an environment for risk…"-John Doerr, Measure What Matters
28. Your Next Five Moves: Master the Art of Business Strategy
By: Patrick Bet-David
4.12
Format: 275 pages, Kindle Edition
From the creator of Valuetainment, the #1 YouTube channel for entrepreneurs, and “one of the most e… read more
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- business
- entrepreneurship
- nonfiction
- management
- leadership
"You're going to use experiences to become either bitter or better. To get better you must reflect on your mistakes."-Patrick Bet-David, Your Next Five Moves: Master the Art of Business Strategy
"A talented entrepreneur with bad habits eventually becomes an employee. An average employee with great habits can eventually become a great entrepreneur."-Patrick Bet-David, Your Next Five Moves: Master the Art of Business Strategy
"You want to choose a path that puts the odds of winning in your favor; in poker, it’s called game selection. What determines if you win in any game (or business) isn’t how good you are; it’s how good…"-Patrick Bet-David, Your Next Five Moves: Master the Art of Business Strategy
29. Forever Strong: A New, Science-Based Strategy for Aging Well
By: Gabrielle Lyon
3.75
Format: 368 pages, ebook
Learn how to reboot your metabolism, build strength, and extend your life with this accessible new … read more
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- nonfiction
30. Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
By: Susan Scott
4.01
Format: 336 pages, Paperback
The Wall Street Journal bestseller, now with new material. The master teacher of positive change t… read more
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- management
- nonfiction
- business
- leadership
31. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
By: Leonardo Inghilleri
3.99
Format: 192 pages, Hardcover
"This smart primer on customer service strategy is a must-read for managers and anyone interested i… read more
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- business
- entrepreneurship
- nonfiction
- management
- leadership
